Description

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Position Details:

• Location: 1177 Providence Highway, Norwood, MA 02062
• Department: Radiology - MRI
• Schedule: Full time, 40 hours/weekly, Monday through Friday, 11:00am - 7:30pm

As a Radiology Aide I you will deliver excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department.

You will work to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit.

Primary Responsibilities:

• Help manage patient flow, access, and scheduling for technologists to optimize patient appointment availability
• Help determine urgency and priority of emergent add on exams
• Assist patients with referral processing and communication with other departments Performs outreach to patients for appropriate follow-up appointments. Determines urgency and priority of patient appointments. Appropriately schedules exams/procedures accordingly
• Verifies patient insurance coverage and demographic information and collect co-pays and deductibles from patients who are having imaging exams in accordance with insurance programs
• Processes patient requests for copies of images/CD in accordance with Atrius' standard for release of patient information
• Manages the patient flow within the department by adhering to the department check-in process
• Monitors referral/work queue reports and provides necessary outreach for all open active referrals. Closes referrals when appropriate
• May monitor scheduling requests and schedule appointments requests accordingly
• May assist with the checkout function, and appropriately booking follow up appointments per department guidelines
• Perform image sharing functions including but not limited to: assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading of CD's to patients EMR/PACS. Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS
• Appropriately tracks internal as well as external facility images that enter and leave the department per department policies
• Assists in the communication of results to outside providers by faxing and/or routing per department protocol
• Ensures that waiting room is maintained and orderly
• Assists with training and orientation of new radiology support staff
• Provide back-up coverage for other support staff as needed
• Provide Imaging/radiology support staff coverage at various locations within the region as needed
• Assists in resolving minor patients concerns and complaints as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
• Business experience including cash collection and Handling and computer skills
• Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
• Familiarity with medical terminology

Preferred Qualifications:

• Associate's degree in medical assisting or graduate of certification in medical office administration program (Experience in radiology/imaging department can be substituted for AS or certificate)
• Experience in a medical/clinical setting
• Experience in a job requiring the ability to multi-task and prioritize activities
• Health care business office experience with CPT and ICD coding
• Proven solid interpersonal, customer service, time management, computer and organizational skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.